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FAQ

  • What is the difference between OEM and aftermarket parts?

    OEM parts are produced by the original equipment manufacturer, while aftermarket parts are made by third-party manufacturers. Both types meet industry standards, but they may differ in performance and price.

  • How do you ensure the quality and performance of used parts?

    All used parts undergo rigorous inspection and screening to ensure they meet performance and quality standards.

  • What are remanufactured parts, and how reliable are they?

    Remanufactured parts are professionally restored to near-new condition and thoroughly tested. They are highly reliable and offer excellent value for money.

  • How can I place an order for excavator parts?

    Please contact our sales team directly, and we will provide you with flexible payment options and a seamless purchasing process.

  • What payment methods do you accept?

    We accept multiple payment methods. For details, please consult our sales team.

  • What shipping methods do you offer?

    We offer various shipping methods, including land, air, and sea freight. We will choose the most suitable option based on your specific needs.

  • What are the shipping costs for domestic and international orders?

    Shipping costs vary depending on the method and destination. Please contact our sales team for detailed pricing.

  • How long does delivery take?

    Delivery time depends on the shipping method and destination. We will provide an estimated delivery time after confirming your order.

  • How can I track my order status?

    Once your order is shipped, we will provide you with tracking information so you can monitor your order in real time.

  • What should I do if I receive a defective part?

    All parts are thoroughly inspected before shipment. If you encounter any issues, please contact our customer service team immediately for technical support or a solution.

  • What kind of warranty do you provide?

    We offer a standard warranty period of 6 months. For specific warranty terms, please CONTACT us.

  • How can I contact customer service for after-sales support?

    You can reach our after-sales team via phone, email, or our online customer service system.

  • Can I return or exchange a part if it doesn’t fit?

    Non-customized products can be returned or exchanged if they are unused and in their original packaging. Please contact our customer service team for assistance.

  • What is the process for returns or exchanges?

    If the issue is due to our company, we will cover the return shipping costs or provide a refund. If the issue is due to the customer, return shipping costs will be the customer’s responsibility.

  • What is the return period?

    The return period is 10 days from the date of receipt.

  • Do you provide installation guidance or technical support?

    Yes, we provide installation guidance and technical support to ensure you can use our parts correctly.

  • What should I do if I encounter issues after installation?

    If you experience any issues after installation, please contact our technical support team immediately for assistance.

  • Do you have a physical store? What is the address?

    Yes, we have a physical store located at [地址链接]. You are welcome to visit by appointment.

  • Can I schedule an appointment to view parts in person?

    Absolutely! We support in-store visits by appointment. Please contact our sales team to arrange a time.

  • Do you offer custom parts services?

    Yes, we provide OEM services and can customize parts according to your requirements. For more details, please consult our sales team.